Orders, Cancellations, Returns, Damages & Warranty
Here you will find a overview of how orders are processed and our policies when it comes to returns, damages and cancellations.
If anything is unclear then please contact us with your questions prior to placing an order and we'll happily explain things in further detail.
As a few key points:
- Special order parts take an average of 5 to 10 business days to arrive to us from Italy, from Japan this usually is (2-4 weeks)
- Goods supplied from stock (so non special order, customized or electrical) can be returned within 14 days of delivery for, return shipment costs are for the client.
Parts are listed in the catalog as in stock or not in stock,
Items marked as "Not in stock" "Custom order" "please contact us" or marked as anything other than "Stock" are classed as ‘Special Order’ parts and will have to be ordered in from the factory or be assembled/made for you.
Lead times can range from a matter of days for assemblies to months it all hence we request you contact us.
In the event you order goods that are ‘in stock’ and ‘special order’ then we will hold stock parts here until the special order parts arrive and the order is complete; dispatching everything together in a single consignment (unless you request otherwise - multiple shipping charges may apply).
All special order parts are subject to availability and in the event parts are unobtainable then we will contact you with any details prior to processing your order.
All goods order shipped via FedEx are insured unless other wise discussed, GLS, DPD are not unless opted for.
There is no Insurance on Postal service we do not recommend this service.
Special order parts cannot be cancelled once they have been ordered at the factory.
At this point, we are unable to cancel the order with the factory and goods will be passed onto you at the agreed cost as per the sales agreement.
Parts sold from stock to consumers can be returned within 14 days of the delivery date, provided they have not been used and are in the same condition as they were dispatched and in original packaging.
Special order parts cannot be returned unless prior agreed by us,
Subject to the same terms as above, electrical parts can only be returned if still in unopened and sealed packaging.
All return requests must be sent in writing within 14 days of the delivery date to info@AS-Motorsport.com and then a further 7 days is allowed for the goods to reach our warehouse.
Returns outside of this period will be accepted or rejected at our discretion.
All goods must be accompanied by a completed returns form and it is your responsibility to cover all and any return delivery fees.
Under certain circumstances we can send a formal request to return special order items to the factory and if requested then we will always try to act in your best interest facilitate the return.
Please be aware that the decision to accept or reject the return is entirely under the discretion of the factory (and may take several weeks to complete).
If special order part returns are accepted then there may be a returns surcharge of up to 50% of the sale price.
Please also note, we are not liable for any duties, taxation and fee's you may have been charged upon import, if you're returning we will give you a return export formReturn Address:A.S. MotorsportRosbayerweg 1391521 RW - WormerveerThe Netherlands
In the event that goods arrive to you damaged then it must be reported to the courier upon delivery and within 24 hours of the delivery being made to us.
All damage claims must be sent to info@AS-Motorsport.com and accompanied by detailed photos of the parts, the box it arrived in and any packaging surrounding the parts.
We would also need an accurate description of the damage (highlighted by the photos), which courier delivered the package, the tracking number associated and if there is any evidence of how the parts became damaged.
Upon receipt of these details we will facilitate in the claim procedure with the shipping agent.
Missing or Incorrect Parts
We must be informed of goods which are missing or incorrect within 3 days of the parts being delivered.
If a part has the correct part number and description however the physical part is incorrect (miss-boxed) then you have 7 days to report this.
Any discrepancies reported after these periods will be handled at our discretion.
Please be aware that if a part was special order and has arrived miss-boxed then it may take a matter of weeks to resolve the situation as we will need the factory to investigate their stock (if we order a replacement prior to an investigation then it’s highly likely incorrect parts will arrive again).
All (genuine) new parts are covered by the manufacturer warranty according to their terms and conditions; these are usually only covered if:
- they have been installed under the correct manufacturer guidelines
- they have been installed by an authorized manufacturer dealer
All warranty claims must be made by an authored manufacturer dealer who can inspect the parts on the vehicle, run the necessary diagnostics and complete the warranty paperwork.
Unfortunately, we are not able to make any warranty claims on your behalf.
Used parts sold by A.S. Motorsport do not have any warranty other than that the parts are suitable for sale and function correctly. After a used part has been installed on a vehicle we cannot offer any warranty regarding the longevity the part.